Chat & Advice

Chat & Advice

If you are a regular Adobe Los Altos client, then Katie is going to look VERY familiar to you!  Katie has been working at the front desk since 2012!  As the CSR manager she is now remote but you will still see her at the front desk, but as a Video Client Representative on the monitor, instead of a CSR.  Katie was another team member that we just couldn’t lose when life took her elsewhere. She’s done 1 year remote. 

If you’ve been going to Adobe South Bay since it opened, you probably recognize Christina!  She worked in the Marketplace and the South Bay lobby for 3 years before moving to North Carolina to be closer for family.  But we weren’t ready to lose such an amazing team member!  Christina has been remote with us for over 4 years and is behind the scenes on many of our remote projects.  

We are proud to offer LiveChat support on our website to provide convenient, timely customer service. Visit the website and chat with real Adobe client service representatives in order to:

  • Schedule in-hospital appointments
  • Schedule a video visit
  • Request TeleVet technical support to set up a video visit
  • Request records or vaccine information
  • Leave a message for an Adobe doctor
  • Seek general non-emergency pet advice
  • Give updates on your pet’s ongoing health status
  • Not sure what you need? We can help with that too!

We have Adobe LiveChat agents available 7 days a week. Chatting is perfect for when you are at work or to avoid phone hold time.

Please do not rely on LiveChat for emergency situations. If your pet is having an emergency, please bring them in on urgent care immediately.  Chat staff not available 24/7 but you can leave a message and they will check it the next day.

Chat link or look for the box in the right hand corner of our site!

What are our clients saying about chat…

“No YOU have been amazing. Thank you so much for your help setting this up. Have a great night”

“So quick!!! Thank you so much! Have a great night :)”

“Thank you. Your message is very reassuring because I was worried about Oliver. We have got him to this ripe old age!
I will follow your advice.”

“Okay, amazing! Thanks, Gretchen!! We are all set. Really appreciate your help! Have a great night!”

“Thank you. That’s just what we needed to know.”

“Thank you so much, Britany [Adobe Chat Agent]. That sounds great, and I appreciate your help.”