Frequently Asked Questions

Urgent Care and Emergencies

We know that pets get sick at all times of the day and night. We know that it isn’t always possible to get an appointment as soon as your pet may need to be seen. In these situations, we are happy to see you and your pet on a walk-in basis at our Los Altos hospital.

The exam fee includes the veterinarian discussing your pet’s problem with you, examining your pet, and coming up with a medical plan that addresses your pet’s illness. The exam fee does not include additional procedures such as x-rays, bloodwork or medication to go home. Please feel free to ask your veterinarian for an estimate of the cost of your pet’s medical plan.


Visiting your pet in ICU is possible between 10:00am and 10:00pm. There may be times that the ICU is so busy taking care of all of their patients that you may not be able to stay

Two Locations

We have two hospitals in the Bay area that are located in Los Altos and Los Gatos.  You are welcome to go to either hospital for your pets medical care.  We have electronic medical records so your information is easy to access for either medical team.  If you are picking up food or prescriptions, just make sure to indicate which hospital you’d like to pick it up at.  






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