Dear Adobe Pet Parents, 

This last year and three months have been full of unpredictable challenges and learning opportunities. We have adjusted to regularly evolving safety recommendations while seeing more patients than ever before. Despite the increase in caseload experienced by veterinary hospitals across the nation, our focus remains clear: to provide the best quality of care to our patients. 

We want to take this opportunity to update you on new changes we are making to provide a more consistent experience for our pet parents and patients. Treating a large influx of patients has resulted in very few appointments available for preventative care, and pet parents have experienced prolonged wait times for urgent and emergency care. To provide regular appointments for our existing clients and patients, we are temporarily limiting or discontinuing some services starting today, May 20, 2021. 

We will no longer see NEW clients, even on an emergency basis.

• We will see new patients of current clients. 

We will no longer see the following species, except to provide humane euthanasia:

• Birds, including chickens
• Reptiles
• Farm Animals
• If one of your pets is in this category and is currently under care at Adobe (we’ve seen your pet in the last six months), please talk with your veterinarian about how to arrange care moving forward.
• We will continue to see rabbits 

Our walk-in service will be limited to true emergency cases. We will not see pets on a walk-in basis if their illness does not warrant emergency care.  

• If your pet is ill and you think they need to be seen urgently, please:
  • Live Chat with an Adobe Staff Member
  • or call 650-948-9661to discuss the situation before walking in. 

• For common or minor health issues, our Video Visit service is a great option for pets who have been seen by an Adobe doctor within the last year.

We will temporarily stop taking in emergency cases if our emergency service is overwhelmed. If we have more patients waiting than we can see in a timely manner, we may have to refer you to another veterinary emergency center in the area. 

We realize these new changes are very impactful to Adobe pet parents and any new clients trying to receive pet care. We strongly feel these changes are in the best interest of our patients and team to ensure we can continue to provide first and foremost, the best quality of care possible to you and your pet in a timely manner. Like many other veterinary hospitals, we are actively recruiting for more doctors and staff to assist with the increase in demand for pet care, so we can resume these services.  We appreciate your continued patience and understanding. If you have any questions or concerns, please contact us directly. We will continue to keep you updated on changes and when we will resume these service offerings again.  

For further information on the below questions, please click HERE!

• What happens if I walk in with a sick pet?
• What is a pet emergency?
• What are my options if my pet is sick or uncomfortable, but it is not a true medical emergency?