Video Visits

Video Visits

Video Visits – Schedule Online!

See an Adobe doctor 7 days a week from the comfort and safety of your home.

Online Scheduler available through our Pet Portal!

*Health exam within 1 year at Adobe required to do video visits

Video Visit How-To Guide


Confirm your pet has had an exam with any Adobe doctor in the last year (through Pet PortalChat agent or by asking our CSRs) and that your pet has one of the eligible health issue (see below).


Schedule a Video Visit online through the Pet Portal (grey button at the bottom of this page). Doctors available 7 days a week!


Download the Televet App to speak with Dr Lau or Dr Nakamura! Start a consult BEFORE your scheduled appt (you can do it 1 week or 1 minute before your appt).

For Common and Minor Health Issues

  • Post Surgical Rechecks
  • Preventative Care
  • Limping-Sudden Onset
  • Urinary Issues-Female Pets Only
  • Diarrhea-Starting in the last 2-3 days
  • Hospice/End of Life Care
  • Coughing-Starting in the last 72 hours
  • Respiratory Infections-Cats Only
  • Behavioral Issues
  • Skin Issues/Rashes/Biting/Licking
  • Vomiting-Chronic morning or bile vomiting
  • Ear Infection-No known exposure to fox tails

For more detailed information about each of these items see Video Visit Triage List.

Life’s Busy. We’re Here for You.

Video Visits can be done at home, at the park or while traveling!

*Only available to pets with a current health exam at Adobe

Assess Your Condition

If your pet’s condition requires a hands-on exam, go to urgent care or emergency. Video Visits are an exciting new service that will help many issues and many pets, but sometimes a hands on exam is still needed. Please understand if our video visit doctors refer you to come into the hospital if they feel a video visit isn’t enough for your pet.

Video Visits are not meant for emergencies. Go to the the nearest hospital or emergency vet, even if it’s not Adobe, if your pet has symptoms like suddenly they can’t walk, paralysis, loss of consciousness, severe pain, shortness of breath, panting, severe abdominal pain, abdominal bloating, difficulty urinating (especially in males), uncontrolled bleeding, seizures or any other urgent care need.

What to Expect for Your Video Visit

Before Your Visit

After scheduling your appt online through the Pet Portal, download the Televet today on iTunes or Google Play.

As soon as you download Televet, please enter in your pet’s info and your info and select Adobe Animal Hospital as your vet.

Then, request a consult with Dr Lau or Dr Nakamura. This can be done 1 month or 1 minute before you actually talk with her. You will need to enter in your credit card to start the consult, but you won’t be charged until the end of the appointment with the doctor.

For your safety and comfort, choose a quiet and well-lit space for your video appointment. For optimal connectivity, make sure you have a strong wireless or cellular connection.

Technical Issues

In the event, you are having technical issues and can’t connect, please contact our CSR team via Chat or by calling the hospital before to your scheduled appointment. A member of the team will assist you.

Video Visit Costs

Video visits cost a flat fee of $95 for each visit, whether it’s a post hospital recheck or a new behavioral issue. If you need to go to Adobe for the same issue that was discussed during the video visit, you will be charged the appropriate recheck fee (urgent care recheck, scheduled recheck, ect). Medications or tests done in the hospital are not included in the video visit fee.

Video Visit Hours

Video visits are available 7 days a week, including weekends!

Pet Portal

Confirm if your pet has had an exam at Adobe within the last year, and is eligible for a Video Visit by going to your Pet Portal.

Log into Pet Portal

Go to the appointment section

Click on purple link “Show Past Appointments”

If your pet was seen within the last year, you are good to start scheduling a Video Visit!

To use our online scheduler, stay in the Pet Portal, go to the bottom and in your pet’s tile box, you will see “Book Appointment”. Hit that and schedule your appt! Then download the Telvet App (see below for links).

Last exam over a year ago? Then unfortunately we can’t do a Video Visit with your pet. We can see you at the hospital though.

Pet Portal button located at the bottom of every Adobe page.