Assess Your Condition
If your pet’s condition requires a hands-on exam, go to urgent care or emergency. Video Visits are an exciting new service that will help many issues and many pets, but sometimes a hands on exam is still needed. Please understand if our video visit doctors refer you to come into the hospital if they feel a video visit isn’t enough for your pet.
Video Visits are not meant for emergencies. Go to the the nearest hospital or emergency vet, even if it’s not Adobe, if your pet has symptoms like suddenly they can’t walk, paralysis, loss of consciousness, severe pain, shortness of breath, panting, severe abdominal pain, abdominal bloating, difficulty urinating (especially in males), uncontrolled bleeding, seizures or any other urgent care need.
What to Expect for Your Video Visit
Before Your Visit
After scheduling your appt online through the Pet Portal, download the Televet today on iTunes or Google Play.
As soon as you download Televet, please enter in your pet’s info and your info and select Adobe Animal Hospital as your vet.
Then, request a consult with Dr Lau or Dr Nakamura. This can be done 1 month or 1 minute before you actually talk with her. You will need to enter in your credit card to start the consult, but you won’t be charged until the end of the appointment with the doctor.
For your safety and comfort, choose a quiet and well-lit space for your video appointment. For optimal connectivity, make sure you have a strong wireless or cellular connection.
In the event, you are having technical issues and can’t connect, please contact our CSR team via Chat or by calling the hospital before to your scheduled appointment. A member of the team will assist you.
Video Visit Costs
Video visits cost a flat fee of $95 for each visit, whether it’s a post hospital recheck or a new behavioral issue. If you need to go to Adobe for the same issue that was discussed during the video visit, you will be charged the appropriate recheck fee (urgent care recheck, scheduled recheck, ect). Medications or tests done in the hospital are not included in the video visit fee.
Video Visit Hours
Video visits are available 7 days a week, including weekends!